Frequently Asked Questions
Everything you need to know about shopping with Betsey Johnson.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We accept returns of unworn, unwashed merchandise with original tags attached within 30 days of purchase. Please note that items marked as Final Sale cannot be returned.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at checkout.
How do I know what size to order?
Each product page features a detailed size guide. We recommend measuring yourself and comparing those figures to our chart to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options like Afterpay.
Can I cancel or modify my order after it has been placed?
Because we aim to process orders as quickly as possible, we have a very limited window for changes. Please contact customer service immediately to see if a modification is possible.